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In some cases, FTP / Admin credentials are required to allow us to check store files or extension / store settings.

FTP Info (optional)

Hostname
Username
Password
Port

Store Admin Info (optional)

URL
Username
Password

Contacts

Business Hours

  • Monday-Friday, 6 AM - 3 PM (GMT)
    Closed on general holidays

How to get fast support?

When sending a support request please keep in mind this useful tips:

  • describe the issue in as much detail as possible
  • include screenshots (if is possible)
  • provide FTP and backend access details if you think we may need it

Support requests received Friday (over business hours) or in weekend will be processed on next Monday